.goldpulse-ticket-panel {
    border: 1px solid #d9ded6;
    border-radius: 22px;
    box-shadow: 0 18px 52px rgba(18, 39, 31, 0.08);
    margin: 24px 0;
    padding: clamp(18px, 4vw, 30px);
}

.goldpulse-ticket-panel h2,
.goldpulse-ticket-panel h3 {
    margin-top: 0;
}

.goldpulse-ticket-page {
    display: grid;
    gap: 20px;
}

.goldpulse-ticket-list {
    display: grid;
    gap: 16px;
    margin: 0 0 18px;
}

.goldpulse-ticket-list__item {
    background:
        linear-gradient(135deg, #ffffff 0%, #fbf8f0 100%);
    border: 1px solid #d9ded6;
    border-radius: 20px;
    box-shadow: 0 16px 42px rgba(18, 39, 31, 0.07);
    padding: clamp(16px, 3vw, 24px);
}

.goldpulse-ticket-list__item h3 {
    color: #14372f;
    font-size: clamp(1.1rem, 2vw, 1.35rem);
    line-height: 1.25;
    margin-bottom: 12px;
}

.goldpulse-ticket-list__item p {
    margin: 8px 0;
}

.goldpulse-ticket-timeline {
    border-left: 2px solid #c9d8cf;
    counter-reset: ticket-step;
    margin: 14px 0 0;
    padding-left: 22px;
}

.goldpulse-ticket-timeline li {
    background: rgba(248, 251, 248, 0.82);
    border: 1px solid #e4e9e2;
    border-radius: 16px;
    counter-increment: ticket-step;
    margin-bottom: 14px;
    padding: 14px 16px;
    position: relative;
}

.goldpulse-ticket-timeline li::before {
    align-items: center;
    background: #126c58;
    border: 3px solid #ffffff;
    border-radius: 999px;
    color: #ffffff;
    content: counter(ticket-step);
    display: inline-flex;
    font-size: 0.78rem;
    font-weight: 800;
    height: 26px;
    justify-content: center;
    left: -37px;
    position: absolute;
    top: 14px;
    width: 26px;
}

.goldpulse-ticket-timeline time {
    color: #5d655d;
    display: block;
    font-size: 0.92rem;
}

.goldpulse-ticket-form {
    display: grid;
    gap: 14px;
    margin-top: 18px;
}

.goldpulse-ticket-form--reply {
    border-top: 1px solid #d9ded6;
    padding-top: 14px;
}

.goldpulse-ticket-form p {
    margin: 0;
}

.goldpulse-ticket-form label {
    display: block;
    font-weight: 700;
    margin-bottom: 6px;
}

.goldpulse-ticket-form input,
.goldpulse-ticket-form select,
.goldpulse-ticket-form textarea {
    border: 1px solid #d9ded6;
    border-radius: 14px;
    min-height: 48px;
    padding: 10px 12px;
    width: 100%;
}

.goldpulse-ticket-form__hint {
    color: #5d655d;
    display: block;
    font-size: 0.92rem;
    margin-top: 6px;
}

.goldpulse-ticket-file-summary {
    background: #f8f5ee;
    border: 1px solid #e5dcc8;
    border-radius: 14px;
    color: #374151;
    font-size: 0.92rem;
    line-height: 1.6;
    padding: 10px 12px;
}

.goldpulse-ticket-sop {
    background: #fff8e6;
    border: 1px solid #e7c76f;
    border-radius: 18px;
    padding: 16px 18px;
}

.goldpulse-ticket-sop p {
    margin: 8px 0 4px;
}

.goldpulse-ticket-sop p:first-child {
    margin-top: 0;
}

.goldpulse-ticket-sop ul {
    margin: 0 0 8px 18px;
}

.goldpulse-ticket-reply-templates {
    background: #f8f5ee;
    border: 1px solid #e5dcc8;
    border-radius: 8px;
    margin: 12px 0;
    padding: 10px;
}

.goldpulse-ticket-reply-templates p {
    margin: 0 0 8px;
}

.goldpulse-ticket-reply-template {
    margin: 0 6px 6px 0 !important;
    white-space: normal;
}

.goldpulse-ticket-fulfillment {
    background: #f8f5ee;
    border: 1px solid #e5dcc8;
    border-radius: 18px;
    margin: 16px 0;
    padding: 14px;
}

.goldpulse-ticket-fulfillment h4 {
    margin: 0 0 8px;
}

.goldpulse-ticket-fulfillment__status {
    align-items: center;
    background: #eef8f4;
    border: 1px solid #c9d8cf;
    border-radius: 999px;
    color: #374151;
    display: inline-flex;
    font-size: 0.92rem;
    gap: 6px;
    margin: 0 0 10px;
    padding: 6px 12px;
}

.goldpulse-ticket-fulfillment__status strong {
    color: #126c58;
}

.goldpulse-ticket-fulfillment__hint {
    background: #ffffff;
    border: 1px dashed #d9c792;
    border-radius: 12px;
    color: #5d655d;
    line-height: 1.7;
    margin: 10px 0;
    padding: 10px 12px;
}

.goldpulse-ticket-fulfillment ul {
    margin: 0 0 10px;
    padding-left: 18px;
}

.goldpulse-ticket-attachments {
    display: grid;
    gap: 12px;
    grid-template-columns: repeat(auto-fit, minmax(132px, 1fr));
    list-style: none;
    margin: 10px 0 0;
    padding: 0;
}

.goldpulse-ticket-attachments li {
    background: #ffffff;
    border: 1px solid #d9ded6;
    border-radius: 16px;
    overflow: hidden;
    padding: 10px;
}

.goldpulse-ticket-attachments img {
    border-radius: 12px;
    display: block;
    height: 120px;
    object-fit: cover;
    width: 100%;
}

.goldpulse-ticket-attachments__video {
    border-radius: 12px;
    display: block;
    max-width: none;
    width: 100%;
}

.goldpulse-ticket-attachments__link {
    display: block;
    margin-top: 6px;
}

.goldpulse-ticket-attachments__archived {
    background: #f8f5ee;
    border: 1px dashed #c9b98f;
    border-radius: 6px;
    color: #5d655d;
    display: block;
    line-height: 1.5;
    max-width: 360px;
    padding: 10px 12px;
}

.goldpulse-ticket-badge {
    border-radius: 999px;
    display: inline-block;
    font-weight: 700;
    padding: 5px 10px;
}

.goldpulse-ticket-badge--risk {
    background: #b91c1c;
    color: #fff;
}

.goldpulse-kb-related {
    border-top: 1px solid #d9ded6;
    margin-top: 28px;
    padding-top: 24px;
}

.goldpulse-kb-list {
    display: grid;
    gap: 14px;
}

.goldpulse-kb-card {
    border: 1px solid #d9ded6;
    border-radius: 8px;
    padding: 14px;
}

.goldpulse-kb-card h3 {
    margin: 0 0 8px;
}

.goldpulse-kb-card__topic {
    color: #5d655d;
    font-size: 0.92rem;
    margin: 0 0 6px;
}

.goldpulse-kb-card__link {
    font-weight: 700;
}

@media (min-width: 720px) {
    .goldpulse-kb-list {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}