After-sales principles
GoldPulse.pro aims to provide a clear and fair after-sales process. Decisions are based on the order snapshot, product condition, delivery record, photos or video supplied by the customer, and the communication history.
How to request support
- Sign in and open ?My account > Orders?.
- Open the order that needs support.
- Select ?Request after-sales support?.
- Choose the issue type, explain the problem and add relevant photos or video.
- Wait for a reply and provide additional information if requested.
Supported issue types
- Installation questions.
- Product quality concerns.
- Delivery problems.
- Return or exchange requests.
- Other order-related issues.
Return and exchange boundaries
Prospecting equipment may show mud, water marks, wear or other signs of use. Eligibility depends on the order date, product condition, resale impact, whether a quality problem exists, and the evidence provided.
A notice shown during the seven-day return consideration period does not mean that every used item qualifies automatically. The actual condition and applicable rules remain decisive.
Attachments and records
After-sales requests accept images and MP4 video. Customer-visible replies appear in the request timeline; internal administrator notes are not shown to customers.